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sammakeup

Renault Clio MediaNav Bluetooth fault

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I’m not one for any negativity or anything that isn’t related to makeup/hair/beauty on my website… until now. I’m having car problems and I’m shouting from the rooftops until somebody listens to me!

Plus, if I’m your booked makeup artist I know you all want me driving to you on your wedding morning listening to happy, motivating music that doesn’t skip ;-)

Okay, so it’s more of a warning to anyone looking to buy the new Renault Clio MediaNav – DON’T! 

There is a fault with the MediaNav Bluetooth connection when streaming music. This has been raised at the Bolton branch where it was purchased from and we have hit a brick wall. I just wanted to share the appalling after sales care we have received and some of the exact quotes taken from Michael Gilbert (after sales care manager) regarding the complaint/fault.

- Renault are aware of the fault and will not be telling any new customers

- Why can’t we just use the USB cable

- It is not a priority

- There is no timescale for a fix

- Michael will not send any of this out in writing for us to take it further

- Michael is aware of Renaults forum and does not want us making this information public (it already is)

- On the first instance of having the car checked over for the day we were lied to and told they weren’t aware of any fault with the MediaNav and we needed to download the app on the phone. There is no app and they were aware of the fault all along. Michael even told us his does it and any customers that have mentioned it just haven’t bothered taking it this far!

On purchasing the car we were told my phone is compatible and was then paired up by the sales man on release of the car. We made the sales man aware of everything the car is wanted for and was told the car met all of those requirements.

It’s a disgrace the customer service we have received so far. The fact that anyone is allowed to sell any car let alone a brand new one that is faulty is crazy, what hope do we all have!

Unfortunately for them we are not going to let this go and being internet geeks we will make sure we are noticed until something is done to fix the car.

Go grab yourselves a Ford guys!!

Here is a timeline breakdown of the conversation …

11 secs
“it did skip”

18 secs
“R-Link or something like that” … it’s MediaNav actually which is different

21 secs
“there isn’t any problems with it” … 10 seconds ago you told me that it skipped when the engineer tested it

31 secs
R-Link and MediaNav are different systems

40 secs
“upgrade the software which is on your phone” … there is no Renault software on the phone … it just works through Bluetooth

58 secs
doesn’t make any sense … there isn’t even any software for the phone so how can there be an upgrade

1 min 05 secs
“we have problems with Samsungs aswell” … again admitting there are problems

1 min 28 secs
again there is nothing installed on the phone

2 min
she has been given several opportunities to explain

2 min 35
now she won’t let me finish

2 min 45 secs
“yeah you know what I mean” … so you were wrong is what you’re saying!

2 min 55 secs
“it does have problems with them sort of phones” … iPhone5, iPhone4s, iPhone4 … this is a March 2014 registered brand new car

3 min 12 sec
“may eventually become compatible” … good to know on a brand new £14,000 vehicle

3min 23 secs
they closed the door to the showroom so other customers couldn’t hear the complaint

3 min 40 secs
Bolton Renault Retail Group After Sales Care Manager Michael Gilbert now gets involved

4 min 02 secs
he also admits there is a problem

4min 10 secs – 4 min 55 secs
so they’re suggesting that despite selling us a MediaNav Bluetooth enabled vehicle, we should use a cable to connect the phone as a solution

5 mins 14 secs
so Renault Retail Group can’t update the software on their own cars apparently

5 min 42 secs
are you saying that it’s not a problem then?!

6 min 25 secs
the manager now asks us to move into his office out of the public servicing area as other customers have walked in

7 min 35 secs
so Bolton Renault Retail Group are selling cars they know there is a fault on but it’s not their responsibility to fix it

8 min 25 secs
he again admits he is aware of the fault yet they still sell the cars without mentioning it

9 min
he is now trying to deflect the attention away from the issue

9 min 40 secs
how many times do we have to tell them we know how to update the system and it is the most up to date version!

10 min 35 secs
so again the Renault Retail Group cannot upgrade the software on Renault cars

11 min 05 secs
WE ARE ON THE MOST UP TO DATE VERSION!

11 min 50 secs
so they are not Renault experts. And despite admitting they are aware of the issue they do not mention it during the sales process

12 min 40 secs
Under Trading Standards your Consumer Rights are …

PRODUCTS MUST BE

(1) of satisfactory quality – last for the time you would expect and be free of any defects
the dealership have admitted there is a defect

(2) fit for purpose – fit for the use described and any specific use you made clear to the trader
the model is branded as the MediaNav but the media side is defective. It was made clear to the salesperson that the bluetooth audio was a main reason for the purchase of the vehicle

(3) as described – match the description on packaging or what the trader told you
does not fit the description or what the salesperson told us. We were never made aware of the defect

13 min 51 secs
this is the After Sales Care Manager telling us that he asked for an upgrade to the R-Link model as his company car because of the issue we are complaining about in the MediaNav. And now it becomes clear that it’s not just our model but the upgraded model. How can they sell these cars when they are obviously aware of the issue but then say they won’t rectify it?

 

 

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